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Frequently Asked Questions

Product QUESTIONS

Broya bone broths are 100% organic. All ingredients including the bones, vegetables, spices, and apple cider vinegar are certified organic by Health Canada. Our animals are sourced from Canadian farms and have never been treated with antibiotics or added hormones.

There are many differences between a regular stock and Broya's bone broth. You can find a more detailed article by scrolling down at the footer of the page and clicking on Stock vs. Broth, but we'll name some major differences:

1. Cooking time: Broya bone broth is cooked for a much longer period of time than stocks or broths to ensure that all the nutrients including the collagen protein and all those other amazing minerals and nutrients are extracted from the bones. We cook our bones for 24 hours, where regular stocks are only cooked anywhere between 1 to 2 hours.

2. Bone quantity: the bone-to-water ratio in Broya bone broth is a much higher ratio than you would find in any stock, which again, allows for the broth to extract more nutrients, including collagen protein and more flavour.

3. Bone quality: most stocks you'll find on the shelf aren't made with high-quality bones. In fact, some of them may not be using bones. Instead, they use a meat concentrate that is made from low-quality meat scraps and gets diluted. When you use meat instead of bones, you don't get any of the collagen protein, which is the main nutrient we want in our bone broth.

4. Flavour: because stocks are made with fewer bones than bone broth and are cooked for such a short period of time, the flavour gets sacrificed and ends up tasting diluted and bland. Broya bone broths have a unique flavour, designed to provide you with the convenience of drinking it on-the-go without needing to add anything to it. If you've tried other broths or stocks before, you'll immediately notice our signature flavouring.

The main difference between stock and Broya bone broth is the cooking process. We use real, high quality bones and a much higher ratio of bones-to-water than you'd see in a typical stock. Broya bone broth is also cooked for a much longer duration than stock, which is typically cooked for only a couple of hours. We begin our cooking process early in the morning and let the bones simmer over night for 24 hours. This brings out all the great nutrients including collagen protein. The long cooking time also bring out all the deliciousness to add to the flavour of the final product.

The most important ingredient in bone broth are the bones, obviously! That’s why at Broya we source the best quality bones that we can get here in Canada. Our beef and chicken bones are sourced from organic Canadian farms.

All of the farms we work with have a longstanding reputation for producing some of the best quality meats Canada has to offer.

Broya bone broth is shelf stable for 12 months when unopened from the date of production. Once you open the package, the broth should be refrigerated and will be good for 7 days.

Nope! As mentioned above, Broya bone broth is shelf stable and will be delivered ready to consume.

Billing QUESTIONS

You are charged immediately after check-out

When refunds are requested, we process them immediately. From there, it can take between 2-5 business days for the funds to appear back in your account.

Shipping QUESTIONS

We offer free shipping across Canada on orders with 8 or more pouches and a flat shipping rate of $12 per shipment across Canada for orders less than 8 pouches. Tracking and delivery notifications are included.

Your order will ship between 1-2 business days after you place your order.

Below we have listed estimates provided by our shipping partners. Delays are not common, but they do happen occasionally, especially during holidays.

Ontario - 1-3 business days

Quebec - 2-3 business days

Atlantic Canada - 4-6 business days

Manitoba - 3-4 business days

Saskatchewan - 4-5 business days

Alberta - 5-6 business days

British Colombia - 5-6 business days

Consumption QUESTIONS

This will be different for everyone, however, a good place to start would be one cup a day and see how you feel. Instead of adding small portions to recipes, which is still a great idea, we think consuming it like a tea, as a meal replacement, or as a starter to a meal is the best way to reap all the health benefits bone broth has to offer! However, if you have a specific health condition, it would be best to consult with a health professional.

Nope! Our bone broth has been cooked and packaged so that you don’t have to do anything to it. You can enjoy it by warming it up, or as is cold. Some people like drinking it right out of the bottle as it gets you a quick source of protein and nutrients without the hassle of any preparation!

We love adding coconut oil and grass fed butter to our bone broth. The extra high quality fats gives the broth an incredible layer of texture and deliciousness!

Subscription QUESTIONS

1. The first step going to our website and clicking on the login button on the top right corner.

2. Enter your Broya profile log-in information

3. After you log-in, you will be taken to your "my account" homepage. Click on "Manage Subscriptions" on the right side of the screen.

4. Viola! From here, you can skip and edit orders using the "Delivery Schedule" link. If you click the "Subscriptions" link, you'll be able to edit, swap and cancel your subscription. If you'd like to change or update your payment method, you can click the "Billing information" link

If you have any other questions, please send us a message through our contact page, send us an email talktous@broyaliving.com

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